Privacy Policy


Crossroads Global Village (US) Limited (“Company”,  “us” or “We”) respects your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • In e-mail, text and other electronic messages between you and this Website.
  • Through any other interactions between you and us, including offline interactions.

It does not apply to information collected:

  • By any third party, including through any application or content (including advertising) that may link to or be accessible from the Website; or
  • In connection with any other pages of our website and in other documents and communications that have their own privacy policy. For instance, when you sign up to receive certain newsletters or make a donation, you may also receive a personal information collection statement and direct marketing consent request.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to our Privacy Policy below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including:

  • your name, address, email, phone and fax numbers;
  • your gender and date of birth;
  • financial information such as credit card information (if you make a payment to us), bank account details (if we are making payment to you by direct debit) and financial status (if you have applied to receive certain items or assistance from us);
  • health information (only in very specific circumstances, for example, if it is relevant to your participation in a volunteer service or an X-perience or if you have made a specific request for items or assistance related to your medical condition);
  • identity verification documentation;
  • responses to surveys or feedback provided;
  • website usage and publication take-up;
  • purchasing and donation history;
  • causes you are sympathetic towards;
  • X-periences you have participated in;
  • photographs of you participating, engaging, associating, supporting or benefiting from/in our activities; and
  • other information that you provide to us.

We collect personal information in various ways:

  • Directly from you when you provide it to us, including online, on paper or in person.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.

Photographs, video or audio recordings taken or submitted of persons involved or associated with Crossroads Global Village (US) Limited may be used or reproduced in our documents, publications, websites (both our own and external to Crossroads), social media platforms and other information we make publicly available. In most instances, the identity of the individual will not be relevant or important to us as the image will tell a story or deliver a message and so no personal data will be collected in a legal sense. In cases where your identity is relevant or expressly referred, the photographs will be used by means which are lawful and fair in the circumstances. Where practicable, we will ensure you are made aware (e.g. via this Privacy Policy, a consent form, contractual term or a verbal explanation) that photographs may be taken or used by us. If you prefer that we do not use or publish your photograph or if you have any questions in relation to this matter, please contact

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request from us, including news, updates and invitations on our activities, programs, products, research and upcoming events.
  • To fulfill any purpose for which you provide it.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • In any other way we may describe when you provide the information.
  • To respond to your enquiries or suggestions.
  • To process feedback, response to surveys etc. and to follow up with you on your experiences
  • To improve our services, activities, products and content and for statistical and other analysis to help us improve our effectiveness
  • For any other purpose with your consent.

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.  Crossroads Global Village (US) Limited operates on a global basis. We have offices in Hong Kong and United Kingdom and have volunteers operating from Australia and travelling around the world.  We may disclose, share and transfer your personal data within the Crossroads Network for the purposes set forth in this Privacy Policy and we require them to adhere to procedures of data security and confidentiality as set forth in this Privacy Policy.
  • To contractors, service providers and other third parties we use to support our business and who we direct to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Crossroads Global Village (US) Limited, our customers or others.


Cookies are text files containing small amounts of data that many internet sites automatically download to a user’s computer, phone or tablet’s hard disk. We use cookies so that we can improve and personalise your experience on our websites.These cookies are persistent after the closing of the browser and will become active again when the website is reopened until removed. The cookies can be deleted at any time by you by following the instruction provided with your browser. Where a third party provider is assisting us to perform the service or action, cookies (as described above) may be provided by them on our behalf.

You do not have to accept cookies but without accepting them you may experience reduced site functionality. If you wish to reject the cookies then please read the instruction provided with your browser software should you so wish to do so.

Direct Marketing

The term “direct marketing” will include, for instance, Crossroads Global Village (US) Limited sending its’ eNews to your email address. Our effectiveness as a non-profit organisation relies heavily on our ability to communicate, engage and educate our beneficiaries, sponsors and the community, at both a local and global level. We intend to use your personal data (generally your name, telephone number, email and post address) to contact you regarding activities, news, products and ways in which you can be involved with and support the work of the Crossroads Network.

In all cases, you can opt-out of these communications at any time (with no charge) by either clicking the “opt-out” link on the relevant communication (as applicable) or by emailing

We will never sell your personal data to another person or organisation for their use or gain.

We may transfer your personal data (such as your name, email address, causes you are sympathetic towards, etc.) within the Crossroads Network (as defined above) so that they can share relevant information with you regarding the work they are doing in their jurisdiction. Again, this may require your consent in some cases and will never be sold. They will provide a channel from which you can opt-out of future communications.

On some occasions, we will send out information in conjunction with another organisation in the form of a “co-branded” communication. In doing so, we will not transfer or share your personal data with our co-branding partner. Your personal data will remain solely in our control and will be protected and used strictly in accordance with this Privacy Policy.

As noted above, we engage third party providers to provide certain administrative and technology services. In some cases, an agent such as these will send the marketing materials on our behalf.

Social Media

We use social media technologies and platforms in the course of our activities (e.g. internet forums, podcasts, blogs (like Twitter), social networking sites (like Facebook) and content communities (like YouTube and Flickr)). Social media offers an opportunity to Crossroads Global Village (US) Limited to communicate with our supporters and other groups/individuals who share an interest in our organisation and our objectives. It is primarily an information dissemination tool but if we do collect personal data from an individual it will be subject to this Privacy Policy (subject to terms and guidelines issued in respect of the relevant platform). Please refer to the relevant social media platform for more information or contact

Accessing and Correcting Your Information

You have the right to review and correct personal data given to us. If the process of reviewing or correcting your personal data incurs any costs, we may charge you a reasonable fee accordingly. Should you wish to review or correct personal data, please contact and we will send you the required form in which to submit your request. If you have any queries regarding our Privacy Policy, please email them to

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to or write us at: Crossroads Global Village (US) Limited, 1732 1st Ave #26703, New York City, NY 10128.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Retention of Personal Data

We take reasonable steps to ensure that personal data provided to us (or to our data processors/service providers) is not kept for longer than is necessary for the fulfilment of the purpose (including any directly related purpose) for which the data is or is to be used. We take reasonable measures to erase personal data that is no longer required.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page.  The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: